Help & support
Common questions from international donors, and how to reach us.
Refunds
Unused balance is refundable within 7 days of purchase.
FAQ
about
QWhat is AllDonation International?+
AllDonation International is the overseas donor zone of AllDonation, a Korean creator-support platform. It lets fans outside Korea send donations and live on-stream messages to Korean creators.
account
QWho can create an account?+
Anyone aged 19 or older can join as a donor (supporter). Creator accounts are not offered in the International zone — creators sign up on our Korean site.
QHow do I sign up?+
You can sign up with Google, Twitch, or Facebook, or with your email address. Email sign-up uses a one-time 6-digit verification code. We also ask for a display name and date of birth.
QDo I need Korean ID (real-name) verification or a Korean phone number?+
No. Korean real-name (CI) verification and Korean phone numbers are not required for International accounts.
donation
QHow do I send a donation?+
Open a creator's page (alldonation.co.kr/en/@creatorcode) or search for a creator on your donor page, choose an amount, write a message, and send. You need enough DONE balance.
QWill my message appear on the creator's stream?+
Yes. Your display name and message appear live on the creator's broadcast overlay. Your real name and email are never shown.
payment
QWhat is DONE?+
DONE is the balance you donate with. It is based on Korean won (KRW). You charge DONE first, then use it to send donations.
QHow do I charge DONE?+
International card and wallet payments are currently being connected. Your account and balance are ready, and charging will open as soon as the payment connection is complete.
QCan I get a refund?+
Refunds are available for unused DONE balance only, in line with our Terms of Service. Donations already sent to a creator are voluntary payments and cannot be refunded. Contact us via Help & support to request a refund.
support
QHow do I contact support?+
Log in and submit an inquiry on the Help & support page — we'll answer there. You can also email help@amedvc.com.